Consumer Credit Counseling: FAQ

How long will my Debt Management Plan take to complete?
This depends on many things including the amount you owe, the prorated monthly payment your creditors accept, whether or not your creditors charge interest or penalty fees, and if you miss or make monthly payments. Your counselor or account manager can help you determine an anticipated completion date.
What if a creditor calls me?
Do not make payments directly to a creditor, even if they attempt to pressure you. We try to give all creditors fair and equal treatment. Therefore, all creditor calls may be courteously referred to your CCCS office for handling. Our phone number is (609) 586-2574.
When is my payment due at your office?
Your payment is due at our office by the date indicated in your Trust Account Agreement. If your payment arrives after the due date, it will be included in the next check disbursement. Always send or bring your payments to:

Consumer Credit Counseling Service (CCCS)
Family Guidance Center
1931 Nottingham Way
Hamilton, NJ 08619
What happens if I cannot make a payment?
Communication is very important. You must notify our office and explain your situation so that we are able to communicate effectively with your creditors.
Can I pay with a personal check?
No. Payments must be made by money order, cashierâ€™s check or electronic funds transfer.
If I enroll in the Debt Management Plan can I continue to use my credit cards?
No. If you decide to participate, you must stop using credit. Once you complete the plan some creditors my re-establish your credit based on your current ability to pay and your payment history while enrolled in the plan. Also you should not apply for additional credit while you are on the repayment plan.
Will enrollment in the Debt Management Plan stop all interest charges on my accounts?
Your counselor will be able to tell you if any of your creditors will consider stopping interest charges. However, the majority of the creditors do not completely stop interest.
How will the Debt Management Program affect my credit report? Several factors affect how your credit report will look after completing the Debt Management Plan. These include what your credit report looked like when you entered the plan, the consistency of your payments while on the plan, whether you increased payments over time, and creditor's reporting policies. When you complete the plan, we can assist you in obtaining credit through our credit recovery program.